Internet Service Providers
AI Agents Built for Internet Service Providers
End-to-end AI automation across the ISP customer lifecycle — from sales to support
Fiber support is solved — it's just implementation. Imagine
a single person running operations for an ISP serving 1 million homes. No team. No subordinates.
15,000 customer queries handled daily, average rating 4.5 stars, peak answer rate 200 per
second. AI Agents handle sales, onboarding, billing, diagnostics, and support — end to end.
ISP Agent Capabilities
Language and location handling across sales channels
Automated feasibility checks and quote generation
Deploy across web, Facebook, iMessage, and email channels
Direct integration with your OSS/BSS systems
Proactive event notifications — OLT offline, upstream connectivity, ETAs
Dedicated Customer Concierge agent for each customer's lifetime
Start with Sales. Deploy a sales and onboarding
agent across web, Facebook, iMessage, and email within weeks. The Agent uses your
OSS/BSS to do feasibility, quoting, and onboarding. It then boots a Customer Concierge —
a dedicated agent for the lifetime of each customer — handling billing, support, and
proactive event communication.
AI Sales Agent
Language and location handling, feasibility, comparisons, service matching, auto
follow-up, and nudges
AI Onboarding
Automated customer onboarding using your OSS/BSS
AI Billing Support
Handle billing queries directly through your systems
AI Network Diagnostics
Calix, ADTRAN, and Nokia PON vendor integration — OLT, ONT, and software
diagnostics
AI Customer Premises Support
AI-powered support for customer premises equipment
Customer Concierge
A dedicated AI agent for the lifetime of each customer — proactive
notifications, individually crafted messages
What makes a real Agent? Answering FAQs from documentation
is not an agent. If it can't do actual work, use your OSS/BSS, or operate without a human
in the loop, it's not an agent. An Agent Platform must be flexible — because no two ISPs
are the same.
Enterprise Safeguards
Audit Trail
Full trace logs, file permissions, API call and response logging, and process
edit history
Security
Credential manager, PPI data masking, and encryption
Prompt Safety
Split-brain LLM techniques, prompt injection defenses, and model language
safeguards
Data Validation
Data validation across agent interactions
Proven Results: from a leading African ISP deployment
Lead quoting efficiency increased from 51.38% to 87.13%
Revenue growth of 35.8% year-on-year
147% sales growth in Portuguese-speaking markets
Cost per interaction stabilized at ~$0.24
10.98x return on implementation investment
Deployed in 3 weeks with 2 API integrations