Omnichannel Communication
Seamlessly connect with customers across every communication channel
WhatsApp
Webchat
Email
Telegram
SMS
Mobile Apps
In today's digital landscape, your customers expect to reach you wherever they are, whenever
they need you. Our omnichannel solution brings all your communication channels together in one
powerful, unified system.
What Makes Our Omnichannel Solution Different
Our platform doesn't just connect different communication channels – it intelligently links
every conversation to your business processes through our unique "stubsession" technology.
This means a conversation that starts on WhatsApp can seamlessly continue via email or
transfer to a live agent, all while maintaining complete context and history.
Core Benefits
One Interface, All Channels: Manage WhatsApp, email, webchat, SMS, and
more from a single dashboard
Complete Conversation History: View the entire customer journey across
all touchpoints
Process Integration: Automatically connect conversations to relevant
business processes
Smart Routing: Direct inquiries to the right department or agent based on
context
Scalability Without Compromise: Handle growing communication volumes
while maintaining quality
Supported Channels
WhatsApp Business
AI employees for claims processing, bookings, support, and automated notifications.
Intelligent Webchat
AI-powered routing, rich media sharing, and seamless channel switching.
Email Integration
Auto-categorization, threading, form processing, and workflow automation.
Telegram
Full bot integration and automation capabilities for Telegram messaging.
Slack
Connect with teams and customers through Slack workspace integration.
Microsoft Teams
Enterprise communication integration with Microsoft Teams platform.
Facebook Messenger
Reach customers on Facebook with automated messaging and support.
SMS
Direct SMS messaging with automated responses and notifications.
Mobile Apps
Native iOS and Android SDK integration for mobile applications.
How It Works
Our omnichannel platform delivers powerful capabilities that transform how your business
communicates with customers across all channels.
Every interaction, regardless of channel, is captured in our system
Conversations are automatically tied to relevant business processes (we call these "stubs")
Switch channels without losing history or requiring customers to repeat themselves
Deploy chatbots and virtual assistants across any channel
Gain valuable data about customer communication patterns across all channels
Real-World Applications
Customer Support
Reduce resolution time by 40% with cross-channel case management.
Sales
Convert 30% more leads by engaging customers on their preferred platforms.
Operations
Automate routine processes like appointment scheduling and status updates.
Marketing
Create cohesive customer journeys across digital touchpoints.