Flowpilot AI Agent Terms and Conditions

Last updated: 25th June 2026

These Flowpilot AI Agent Terms and Conditions (“AI Terms”) govern access to and use of the Flowpilot AI Agent and related AI-assisted features, automations, workflows, and outputs made available through the Stubber Platform.

These AI Terms apply only to Flowpilot. Flowpilot is optional, is not required to use the Stubber Platform, and does not form part of any customer-specific production workflow, Template, Stub, or customer processing activity unless the customer separately chooses to submit information to Flowpilot.

Information submitted to Flowpilot may be processed outside the customer’s organization-specific processing boundary and may be used by Stubber to operate, support, analyze, develop, and improve Flowpilot and related AI functionality, subject to these AI Terms and applicable law.

By accessing, enabling, configuring, deploying, or using Flowpilot, the customer agrees to these AI Terms.

1. Introduction and Acceptance

1.1 Flowpilot is an optional AI-enabled capability made available through the Stubber Platform to assist customers with designing, configuring, operating, and interacting with templates, stubs, workflows, and related business processes.

1.2 These AI Terms govern optional Flowpilot use separately from the customer’s standard customer-specific processing arrangements, production Stubber Platform workflows, and any data processing agreement that applies to non-Flowpilot services.

1.3 By using Flowpilot, the customer acknowledges that AI systems may generate probabilistic outputs, may make mistakes, and require appropriate review and oversight.

1.4 If the individual accepting these AI Terms does so on behalf of an entity, that individual represents that they have authority to bind that entity.

2. Relationship to Stubber’s Existing Agreements

2.1 These AI Terms apply only to Flowpilot and any Flowpilot-related AI-assisted features, automations, workflows, interactions, and Outputs.

2.2 Stubber’s existing master service agreement, subscription agreement, terms of service, acceptable use policy, privacy documentation, data processing terms, and any applicable order form or commercial agreement between the customer and Stubber (“Primary Agreement”) continue to govern the customer’s general use of the Stubber Platform outside Flowpilot.

2.3 If there is a conflict between these AI Terms and the Primary Agreement, the order of precedence in clause 30 will apply.

2.4 The Primary Agreement remains in full force and effect for non-Flowpilot services. Flowpilot-specific functionality, data use, processing, risks, and restrictions are governed by these AI Terms unless Stubber and the customer expressly agree otherwise in a separate written agreement that specifically names Flowpilot.

3. Definitions

For purposes of these AI Terms:

3.1 “Customer” means the person or entity using Flowpilot through the Stubber Platform.

3.2 “Flowpilot” means the AI Agent, assistant features, AI-generated suggestions, prompts, completions, automations, and related functionality made available by Stubber.

3.3 “Input” means any prompt, instruction, content, data, files, messages, configurations, template data, or other materials submitted to Flowpilot by or on behalf of the customer or its end users.

3.4 “Output” means any text, suggestion, configuration, summary, draft, code, workflow component, action definition, response, or other material generated or returned by Flowpilot.

3.5 “Customer Data” means all data, content, files, and information submitted to or processed within the Stubber Platform by or on behalf of the customer, including Inputs.

3.6 “Third-Party AI Provider” means any third-party model provider, inference provider, AI service provider, or integration partner used to power any part of Flowpilot.

3.7 “High-Impact Use” means any use where inaccurate, incomplete, biased, or unavailable Output could reasonably cause significant legal, financial, medical, employment, safety, regulatory, or other material harm.

3.8 “Personal Data” means any information relating to an identified or identifiable natural person, or any equivalent term under applicable privacy laws.

3.9 “Sensitive Data” means any special category of personal data, health data, biometric data, precise geolocation data, financial account credentials, government identification numbers, children’s personal data, or any other regulated or highly sensitive information under applicable law.

3.10 “Usage Data” means technical logs, telemetry, performance metrics, diagnostic data, interaction metadata, and similar operational information generated through use of Flowpilot or the Stubber Platform.

3.11 “Feedback” means suggestions, ratings, corrections, comments, annotations, improvement ideas, or other responses provided by the customer or its users regarding Flowpilot, whether actively submitted or captured through designated feedback features.

3.12 “Subprocessor” means any third party engaged by Stubber or a Third-Party AI Provider to process Customer Data in connection with providing Flowpilot or related services.

4. Description of Flowpilot

4.1 Flowpilot is intended to help customers with AI-assisted process design, workflow support, template assistance, content drafting, operational support, and related productivity use cases within the Stubber Platform.

4.2 Flowpilot may generate suggestions for flows, actions, states, prompts, documents, messages, summaries, and other operational materials.

4.3 Flowpilot may also rely on customer-provided context, template structures, documentation, knowledge resources, and system metadata to generate Outputs.

4.4 Stubber may add, remove, update, or modify Flowpilot capabilities from time to time.

5. Customer Responsibility for Configuration and Deployment

5.1 The customer is solely responsible for how it configures, enables, deploys, tests, reviews, and uses Flowpilot.

5.2 The customer is responsible for:

(a) the content of Inputs;

(b) the business rules, workflows, prompts, and automations it configures;

(c) reviewing and validating Outputs before use;

(d) deciding whether and how Outputs are communicated to end users or used operationally; and

(e) ensuring that its use of Flowpilot is lawful and appropriate for its use case.

5.3 The customer must ensure that only appropriately authorized users can configure or rely on Flowpilot in production environments.

6. Inputs, Outputs, Ownership, and Similarity of Output

6.1 As between Stubber and the customer, the customer retains all rights, title, and interest in and to its Inputs and Customer Data, subject to the rights granted to Stubber to provide the services.

6.2 Subject to applicable law, and as between Stubber and the customer, Stubber assigns to the customer any rights Stubber may have in the Output specifically generated for that customer, excluding:

(a) Stubber technology;

(b) underlying models;

(c) generalized know-how;

(d) system prompts, safeguards, and platform logic;

(e) usage data, telemetry, analytics, and service improvement materials; and

(f) third-party rights.

6.3 Due to the nature of AI systems, Output may not be unique, and other users may receive similar or identical responses or materials.

6.4 Stubber does not guarantee that any Output is protectable by intellectual property rights, non-infringing, or exclusive to the customer.

7. AI Accuracy, Hallucinations, and Verification

7.1 Flowpilot may generate inaccurate, incomplete, outdated, misleading, or fabricated information, including references, factual statements, legal language, operational recommendations, or technical configurations.

7.2 The customer must independently review and verify all Output before relying on it, publishing it, using it in production, or communicating it externally.

7.3 The customer acknowledges that AI-generated responses may appear confident even when incorrect.

7.4 Stubber is not responsible for decisions made by the customer or its users in reliance on Output without appropriate verification.

8. No Professional Advice

8.1 Flowpilot does not provide legal, tax, accounting, regulatory, medical, employment, financial, engineering, or other licensed professional advice.

8.2 Any Output relating to such matters is for general informational and drafting assistance only and must not be relied upon as a substitute for qualified professional advice.

9. Human Review and High-Impact Uses

9.1 The customer must implement meaningful human review before using Flowpilot Output for any High-Impact Use.

9.2 The customer must not rely solely on Flowpilot for decisions or actions that could materially affect a person’s rights, safety, livelihood, access to essential services, or legal status.

9.3 The customer is solely responsible for determining whether its intended use constitutes a High-Impact Use and for implementing appropriate safeguards.

10. Acceptable Use

10.1 The customer must not use Flowpilot:

(a) in violation of any applicable law, regulation, sanctions regime, or third-party right;

(b) to generate, facilitate, or distribute unlawful, abusive, threatening, defamatory, harassing, discriminatory, deceptive, or fraudulent content or conduct;

(c) to create, send, or facilitate spam, phishing, social engineering, impersonation, malware, spyware, ransomware, or other harmful or deceptive content or activity;

(d) to collect, store, process, or transmit credentials, secrets, authentication tokens, private keys, payment card data, or other highly sensitive information except where expressly permitted by the applicable service configuration and agreement;

(e) to unlawfully process Personal Data or Sensitive Data, including children’s data, employee monitoring data, or protected-category data, without all required rights, notices, consents, and safeguards;

(f) to make or support solely automated decisions that produce legal effects or similarly significant effects on individuals without appropriate human review and all safeguards required by law;

(g) for facial recognition, biometric identification, surveillance, social scoring, or profiling in a manner prohibited by law or inconsistent with applicable rights and safeguards;

(h) to generate content intended to manipulate, exploit, or harm minors;

(i) to bypass, disable, interfere with, or undermine safety systems, authentication controls, usage controls, rate limits, or service protections;

(j) to reverse engineer, extract, scrape, benchmark, replicate, or use Flowpilot or its Outputs to develop, train, fine-tune, or improve a competing general-purpose or commercial AI model or service, except to the extent such restriction is prohibited by applicable law;

(k) to submit Inputs that the customer is not legally authorized to use, disclose, or process; or

(l) in any manner prohibited by these AI Terms, applicable Flowpilot documentation, a separate written agreement that specifically names Flowpilot, or written instructions issued by Stubber for safe and lawful use of Flowpilot.

10.2 The customer is solely responsible for ensuring that its users, administrators, agents, and end users comply with this clause.

10.3 Stubber may investigate suspected misuse of Flowpilot and may remove, restrict, suspend, or block access where reasonably necessary to enforce these AI Terms, protect the service, or comply with law.

11. End-User Notices and Customer Disclosures

11.1 The customer is solely responsible for providing all notices, disclaimers, consent mechanisms, and disclosures required by applicable law or reasonably necessary for transparency when end users interact with Flowpilot-powered functionality.

11.2 Without limiting the foregoing, where Flowpilot is used in a customer-facing workflow, the customer should clearly disclose, where appropriate:

(a) that the user may be interacting with AI-generated or AI-assisted functionality;

(b) that AI-generated Outputs may be inaccurate, incomplete, or inappropriate and may require verification;

(c) that users should not submit Sensitive Data unless expressly requested through an approved and compliant workflow; and

(d) any material limitations, escalation options, or human-support channels relevant to the interaction.

11.3 The customer is solely responsible for the wording, prominence, timing, language, accessibility, and legal sufficiency of all end-user disclosures.

11.4 Stubber does not provide legal advice regarding end-user disclosure obligations, and the customer must determine what notices are required for its jurisdiction, industry, and use case.

12. Privacy and Data Protection

12.1 As between the parties, the customer is responsible for determining whether and how Flowpilot should be used in connection with Personal Data or Sensitive Data.

12.2 The customer must not submit Personal Data or Sensitive Data to Flowpilot unless:

(a) such submission is permitted under these AI Terms, any separate written agreement that specifically names Flowpilot, and applicable law;

(b) the customer has a valid legal basis and all necessary rights, notices, and consents for such processing;

(c) the use case has been assessed by the customer as appropriate for AI-assisted processing; and

(d) all applicable legal, regulatory, contractual, and internal policy requirements are satisfied.

12.3 Flowpilot is not part of the customer’s standard customer-specific processing under the Primary Agreement or any data processing agreement unless a separate written agreement specifically names Flowpilot and expressly extends those arrangements to Flowpilot. The customer determines what Personal Data, Sensitive Data, Customer Data, or other information it chooses to submit to Flowpilot.

12.4 Stubber may process Customer Data, Inputs, Outputs, and Usage Data as necessary or useful to provide, secure, maintain, troubleshoot, support, analyze, develop, and improve Flowpilot and the Stubber Platform, subject to these AI Terms, any Flowpilot-specific privacy documentation, and applicable law.

12.5 Customer Data processed through Flowpilot may be stored and processed by Stubber, Third-Party AI Providers, and Subprocessors in jurisdictions where Stubber or such providers operate, subject to appropriate contractual, technical, and organizational safeguards required by applicable law.

12.6 Stubber may retain Inputs, Outputs, and related Usage Data for periods reasonably necessary for service delivery, security, abuse prevention, troubleshooting, billing, audit, compliance, backup, legal obligations, analytics, development, and improvement of Flowpilot, after which such data may be deleted, anonymized, or aggregated in accordance with these AI Terms, applicable Flowpilot retention settings, or Stubber’s standard retention practices.

12.7 Where deletion functionality is available within the Stubber Platform, the customer is responsible for using such functionality in accordance with its own retention obligations. Deletion requests may be subject to technical limitations, backup cycles, legal holds, audit requirements, and residual retention permitted by law.

12.8 Stubber may engage Subprocessors and Third-Party AI Providers to support Flowpilot. Information regarding categories of subprocessors, or a subprocessor list where applicable, may be made available through Flowpilot-specific documentation, Flowpilot-specific privacy documentation, or other materials made available by Stubber.

12.9 The customer is solely responsible for responding to requests from data subjects, regulators, or other third parties relating to Customer Data, except to the extent Stubber is required to assist under these AI Terms, a separate written agreement that specifically names Flowpilot, or applicable law.

12.10 Stubber may generate and retain security logs, system logs, diagnostic records, moderation signals, and other Usage Data relating to Flowpilot interactions for security, integrity, abuse prevention, support, analytics, and compliance purposes.

12.11 The customer acknowledges that Inputs and Outputs may contain Personal Data depending on how Flowpilot is used, and the customer is solely responsible for configuring workflows, prompts, access permissions, and internal procedures to minimize unnecessary collection and exposure of such data.

12.12 If the customer intends to use Flowpilot in a manner that involves regulated data categories, high-risk processing, cross-border transfer restrictions, or statutory impact assessment requirements, the customer is solely responsible for completing any required legal, privacy, security, or regulatory assessments before use.

13. AI Training and Model Improvement

13.1 Stubber may use Usage Data, operational telemetry, error reports, diagnostic information, service analytics, and de-identified or aggregated information to provide, secure, maintain, support, and improve Flowpilot and the Stubber Platform.

13.2 Customer Data, Inputs, Outputs, Usage Data, and Feedback submitted to or generated by Flowpilot may be used to train, fine-tune, evaluate, test, analyze, or improve Flowpilot, related Stubber AI functionality, prompts, workflows, safety systems, model configurations, provider configurations, and other service functionality, including improvements that may benefit other customers or organizations.

13.3 Stubber may use Customer Data, Inputs, Outputs, Usage Data, and Feedback to improve Flowpilot-specific, cross-customer, or service-specific functionality, including prompt quality, safety systems, orchestration logic, reliability, monitoring, response formatting, workflow assistance, and product performance, provided that such use is conducted in accordance with these AI Terms and applicable law.

13.4 Where Feedback is voluntarily submitted by the customer or its users, Stubber may use that Feedback to improve Flowpilot and related services, including by reviewing example interactions, corrections, ratings, or suggested improvements, subject to confidentiality and privacy obligations.

13.5 Third-Party AI Providers may process Customer Data, Inputs, Outputs, Usage Data, and related interaction data submitted through Flowpilot in accordance with their applicable terms, technical settings, and policies. Stubber does not guarantee that Third-Party AI Providers will not use data submitted through Flowpilot to train, fine-tune, evaluate, test, analyze, or improve their models or services, unless expressly stated in a separate written agreement.

13.6 The customer acknowledges that model behavior may improve over time through system-level refinement, policy tuning, guardrail updates, retrieval improvements, and similar service enhancement activities, including through the use of data submitted to or generated by Flowpilot.

13.7 Nothing in this clause limits Stubber’s right to use anonymized, aggregated, statistical, or de-identified information that does not identify the customer or any natural person, to the extent permitted by applicable law.

14. Third-Party AI Providers and Integrations

14.1 Flowpilot may depend on Third-Party AI Providers and related infrastructure.

14.2 The customer acknowledges that:

(a) third-party models may change over time;

(b) performance, latency, style, and output quality may vary;

(c) specific model versions or providers may be replaced; and

(d) third-party outages or changes may affect Flowpilot.

14.3 Stubber is not responsible for third-party services beyond the obligations expressly stated in these AI Terms or in a separate written agreement that specifically names Flowpilot.

14.4 The customer acknowledges that Third-Party AI Providers may impose their own technical limitations, content restrictions, retention rules, regional availability constraints, and acceptable use requirements, which may affect how Flowpilot operates.

14.5 Stubber may change Third-Party AI Providers, model versions, or inference routes at its discretion for reliability, security, compliance, performance, cost, or product reasons, unless a specific provider or model is expressly committed in writing.

15. Security

15.1 Stubber will implement reasonable technical and organizational measures appropriate to the nature of Flowpilot, as described in these AI Terms, Flowpilot-specific documentation, or related security documentation made available by Stubber.

15.2 The customer is responsible for its own account security, access controls, permissioning, device security, and secure operational practices.

15.3 The customer must not use Flowpilot to submit secrets, credentials, or highly sensitive materials unless the service is specifically configured and approved for that purpose.

15.4 The customer is responsible for determining whether Flowpilot is appropriate for any confidential, regulated, or mission-critical workflow and for implementing role-based access control, human review, approval gates, and least-privilege configuration where appropriate.

15.5 No system can be guaranteed to be completely secure, and the customer acknowledges the inherent risks of transmitting data to AI-enabled systems and third-party infrastructure over electronic networks.

16. Confidentiality

16.1 Each party must protect the other party’s confidential information submitted or disclosed specifically in connection with Flowpilot in accordance with these AI Terms and any separate written confidentiality obligations that specifically apply to Flowpilot.

16.2 The customer acknowledges that Outputs may sometimes reflect or summarize information provided in Inputs and should handle such Outputs accordingly.

17. Beta, Preview, Experimental, or Labs Features

17.1 Flowpilot, or certain Flowpilot features, may be designated as beta, preview, experimental, early access, or labs features.

17.2 Such features may be incomplete, unstable, modified, withdrawn, or discontinued at any time.

17.3 Unless otherwise stated in writing, beta, preview, experimental, and labs features are provided as is and may be excluded from service level commitments, support commitments, or warranties.

18. Fair Usage, Rate Limits, and Resource Controls

18.1 Stubber may apply fair usage policies, message limits, token limits, concurrency limits, execution limits, or other resource controls to protect the service and maintain quality.

18.2 The customer must not attempt to circumvent any such limits.

18.3 Stubber may throttle, queue, restrict, or suspend use where the customer’s use is excessive, abusive, technically harmful, or commercially inconsistent with its plan or agreement.

19. Availability, Changes, and Service Modifications

19.1 Stubber does not guarantee uninterrupted or error-free operation of Flowpilot.

19.2 Stubber may change interfaces, model behavior, feature availability, supported formats, and system functionality from time to time.

19.3 Stubber may retire or replace specific AI capabilities where reasonably necessary for security, reliability, legal compliance, commercial, or operational reasons.

20. Suspension and Termination

20.1 Stubber may suspend or restrict access to Flowpilot immediately if necessary to:

(a) prevent harm to the service or other users;

(b) address security risks;

(c) comply with law or governmental request;

(d) investigate suspected misuse; or

(e) enforce these AI Terms, any separate written agreement that specifically names Flowpilot, or applicable law.

20.2 Upon termination of the applicable agreement or the relevant service, the customer’s right to use Flowpilot ends immediately unless otherwise stated.

21. Intellectual Property and Feedback

21.1 Stubber and its licensors retain all rights, title, and interest in and to Flowpilot, the Stubber Platform, underlying models, software, interfaces, prompts, systems, documentation, and all related intellectual property.

21.2 If the customer provides suggestions, ideas, comments, or feedback regarding Flowpilot, Stubber may use that feedback without restriction or obligation, unless otherwise agreed in writing.

22. Third-Party Content and Retrieved Information

22.1 Flowpilot may present, summarize, transform, rank, retrieve, or reference Customer Data, integrated content, public content, knowledge-base materials, search results, or information supplied by third parties.

22.2 Such content may be incomplete, inaccurate, outdated, biased, unavailable, subject to access restrictions, or protected by intellectual property or other rights.

22.3 Stubber does not warrant the accuracy, completeness, legality, availability, relevance, or non-infringement of any third-party or retrieved content.

22.4 The customer is solely responsible for reviewing and validating third-party or retrieved content before relying on it, redistributing it, or using it in operational, legal, commercial, or customer-facing contexts.

23. Warranties and Disclaimers

23.1 Flowpilot is provided on an as available and, except as expressly set out in these AI Terms or a separate written agreement that specifically names Flowpilot, as is basis.

23.2 To the maximum extent permitted by law, Stubber disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, or results.

23.3 Stubber does not warrant that Flowpilot Output will be accurate, complete, lawful, suitable, available, secure, or fit for the customer’s intended purpose.

24. Limitation of Liability

24.1 To the maximum extent permitted by law, Stubber’s total liability arising out of or relating to Flowpilot will be subject to the exclusions, limitations, and liability caps set out in these AI Terms or any separate written agreement that specifically names Flowpilot.

24.2 To the extent no liability cap applies under these AI Terms or a separate written agreement that specifically names Flowpilot, Stubber’s aggregate liability arising from Flowpilot will not exceed the fees paid by the customer for Flowpilot during the twelve-month period preceding the event giving rise to the claim.

24.3 To the maximum extent permitted by law, Stubber will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, business opportunity, or anticipated savings.

25. Indemnity

25.1 The customer will indemnify, defend, and hold harmless Stubber and its affiliates, personnel, and licensors from and against any claims, losses, liabilities, damages, costs, and expenses arising out of or relating to:

(a) the customer’s Inputs or Customer Data;

(b) the customer’s configuration, deployment, or use of Flowpilot;

(c) the customer’s Outputs or downstream use of Outputs;

(d) the customer’s violation of these AI Terms, any separate written agreement that specifically names Flowpilot, or applicable law; or

(e) claims brought by end users or third parties arising from customer-facing AI experiences configured by the customer.

25.2 Any indemnity by Stubber relating to Flowpilot, if applicable, will be governed solely by these AI Terms or a separate written agreement that specifically names Flowpilot.

26. Compliance with Laws

26.1 The customer must use Flowpilot in compliance with all applicable laws, regulations, sanctions, export controls, and industry requirements.

26.2 The customer is solely responsible for assessing whether its use of Flowpilot is subject to sector-specific obligations or restrictions.

27. Children and Minors

27.1 The customer must not use Flowpilot in a manner that unlawfully targets, profiles, monitors, or collects Personal Data from children or minors.

27.2 If the customer’s use case may involve children or minors, the customer is solely responsible for ensuring compliance with all applicable laws, including notice, consent, parental authorization, age-gating, retention, access, and safeguarding requirements.

27.3 The customer must not use Flowpilot for decisions, recommendations, or interactions involving children or minors where such use would create unlawful risk, manipulation, or harm.

28. Updates to These Terms

28.1 Stubber may update these AI Terms from time to time.

28.2 Updated AI Terms will become effective upon posting or on the effective date stated in the updated version.

28.3 Continued use of Flowpilot after the effective date constitutes acceptance of the updated AI Terms.

29. Contact

29.1 Questions regarding these AI Terms, Flowpilot, or AI-related compliance matters should be directed to Stubber through the customer’s usual support or account channel, or through any contact details specified on the Stubber Platform.

30. Order of Precedence

30.1 These AI Terms apply specifically to optional Flowpilot use. They do not replace the Primary Agreement for non-Flowpilot services and do not make Flowpilot part of the customer’s standard customer-specific processing arrangements.

30.2 In the event of inconsistency between these AI Terms and the Primary Agreement:

(a) the applicable signed order form or other negotiated commercial agreement will prevail over these AI Terms only to the extent it expressly addresses Flowpilot or the specific Flowpilot-related matter in conflict;

(b) the data processing agreement will prevail for customer-specific processing outside Flowpilot, but will not apply to optional Flowpilot use unless expressly extended to Flowpilot in writing;

(c) these AI Terms will govern Flowpilot-specific functionality, Flowpilot-related AI risks, Flowpilot data use, Flowpilot processing, and Flowpilot-specific use restrictions; and

(d) any product documentation, policy, or guidance material will be subordinate to the documents listed above unless expressly incorporated by reference and stated to control for a specific operational matter.

30.3 Nothing in these AI Terms limits any broader customer obligations under the Primary Agreement for non-Flowpilot services unless expressly stated.

30.4 Nothing in these AI Terms requires the customer to use Flowpilot, and the customer’s decision not to use Flowpilot does not affect its rights or obligations under the Primary Agreement for non-Flowpilot services.