Knowledge Library
A Centralized Hub for All Your Organization's Critical Information
Empowers your AI assistants to quickly find and use the exact information they need to support your customers and team members
A powerful, centralized hub for all your organization's critical information that
transforms how your team stores, organizes, and accesses documents. The Knowledge Library empowers your
AI assistants to quickly find and use the exact information they need to support your customers and team members.
What the Knowledge Library Does
Eliminate scattered information and create a single source of truth for all organizational knowledge
Advanced document embedding understands what your documents actually mean, not just what keywords they contain
RAG technology lets AI assistants reference your specific organizational knowledge for more accurate, contextual responses
Version control tracks document changes so everyone always has access to the most current information
Find exactly what you need in seconds instead of minutes or hours, reducing training time for new team members
Organize knowledge in a way that makes sense for your business — custom rooms and shelves that match your structure
Your Knowledge Library organizes information using an intuitive library structure. This hierarchical organization makes finding information intuitive for both humans and AI,
similar to browsing a physical library but with powerful search capabilities.
Library
Your organization's complete knowledge base
Rooms
Major categories like departments or business areas
Shelves
Subcategories within each room
Articles
Individual documents containing valuable information
Built-in Article Editor
The Knowledge Library editor with side-by-side editing — markdown syntax on the left and real-time formatted preview on the right
See It in Action
An AI assistant accessing the Knowledge Library to provide insurance policy details in response to a customer inquiry