Omnichannel Communication
Seamlessly Connect Across Every Channel
In today's digital landscape, your customers expect to reach you wherever they are, whenever they need you. Our omnichannel solution brings all your communication channels together in one powerful, unified system.
What Makes Our Omnichannel Solution Different
Our platform doesn't just connect different communication channels – it intelligently links every conversation to your business processes through our unique "stubsession" technology. This means a conversation that starts on WhatsApp can seamlessly continue via email or transfer to a live agent, all while maintaining complete context and history.
Core Benefits
- One Interface, All Channels: Manage WhatsApp, email, webchat, SMS, and more from a single dashboard
- Complete Conversation History: View the entire customer journey across all touchpoints
- Process Integration: Automatically connect conversations to relevant business processes
- Smart Routing: Direct inquiries to the right department or agent based on context
- Scalability Without Compromise: Handle growing communication volumes while maintaining quality
Figure 1: Smart routing and switching channels in the cavnas
Supported Channels
WhatsApp Business
Transform how you use WhatsApp with your natural language AI employees that can:
- Process insurance claims from start to finish
- Book and manage travel arrangements
- Answer product questions and provide support
- Send automated notifications with actionable responses
Intelligent Webchat
Engage visitors directly on your website with capabilities that go far beyond basic chat:
- AI-powered conversation routing
- Rich media sharing (images, documents, voice messages)
- Seamless channel switching (continue the conversation via WhatsApp, email, or SMS)
- Full conversation history preserved across channel transfers
Email Integration
Make email work harder for your business:
- Automatically categorize and route incoming messages
- Maintain conversation threading across channels
- Extract and process forms or data from email content
- Trigger automated workflows based on email content
Additional Channels
Our platform fully supports communication through:
- Telegram
- Slack
- Microsoft Teams
- Facebook Messenger
- SMS
- Mobile apps (iOS/Android SDK)
How It Works
- Unified Conversations: Every interaction, regardless of channel, is captured in our system
- Process Linking: Conversations are automatically tied to relevant business processes (we call these "stubs")
- Context Preservation: Switch channels without losing history or requiring customers to repeat themselves
- Intelligent Automation: Deploy chatbots and virtual assistants across any channel
- Analytics & Insights: Gain valuable data about customer communication patterns across all channels
Real-World Applications
- Customer Support: Reduce resolution time by 40% with cross-channel case management
- Sales: Convert 30% more leads by engaging customers on their preferred platforms
- Operations: Automate routine processes like appointment scheduling and status updates
- Marketing: Create cohesive customer journeys across digital touchpoints